ck11 Privacy Policy — How We Protect Your Data

Introduction

This Privacy Policy ("Policy") describes how ck11 ("we", "us", "our") collects, uses, stores, shares, and protects personal information about registered players and visitors ("you", "your") on the ck11 platform at ck11.cam. By registering an account or using the ck11 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please do not register or continue to use the platform.

ck11 is committed to protecting the privacy and security of all Bangladesh players. We collect only the minimum personal data necessary to operate the platform, comply with applicable obligations, and deliver the best possible gaming experience. We do not sell your personal data to third parties. This Policy should be read alongside ck11's Terms and Conditions, which govern your use of the platform.

Your Privacy at a Glance

1. Information We Collect

The following table summarises the categories of personal data ck11 collects, the source of that data, and the purpose for which it is held:

2. How We Use Your Information

ck11 uses your personal data for the following specific purposes only. We do not use your data for any purpose that is incompatible with those listed below:

• 1
  To create and manage your ck11 account, verify your identity (KYC), confirm you meet the 21+ age requirement, and maintain accurate account records including transaction history and balance.
• 2
  To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, including verifying that the payment method is registered in your own name, and to detect and prevent payment fraud and money laundering.
• 3
  To provide customer support, respond to account queries, process responsible gaming requests such as self-exclusion and deposit limits, and resolve disputes relating to bets, game outcomes, or payments.
• 4
  To monitor platform activity for security purposes, detect unauthorised access, identify suspicious betting patterns that may indicate fraud or collusion, and protect the integrity of the ck11 platform for all Bangladesh players.
• 5
  To send you service-related communications including security alerts, deposit confirmation notifications, withdrawal status updates, and responsible gaming reminders. We do not send unsolicited marketing emails unless you have specifically opted in.
• 6
  To improve the ck11 platform by analysing aggregated, anonymised usage data to understand how Bangladesh players use the site, identify technical issues, and develop new features. This analysis does not identify individual players.

3. Legal Basis for Processing

ck11 processes your personal data on the following legal grounds:

• 1
  Contractual necessity: processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services.
• 2
  Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and record-keeping requirements.
• 3
  Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improving platform performance, where these interests are not overridden by your privacy rights.
• 4
  Consent: where we send optional promotional communications or place non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting prior processing.

4. Sharing Your Information

ck11 does not sell, rent, or trade your personal data. We share your data only in the specific circumstances described below, and only with parties who are contractually bound to protect it:

• 1
  Payment service providers: we share the minimum necessary financial data with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers act as independent data controllers and are subject to their own privacy policies.
• 2
  Game technology providers: ck11's casino and sports betting products are powered by third-party providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive session and bet data necessary to operate their games. They do not receive your identity or payment data.
• 3
  Identity verification and fraud prevention services: ck11 may use specialist third-party services to assist with KYC verification and anti-fraud screening. These services process only the data strictly required for the verification task.
• 4
  Regulatory and legal disclosures: ck11 may disclose your personal data where required by applicable law, a valid court order, or a lawful request from a government or regulatory authority. We will notify you of such disclosures where legally permitted to do so.

5. Payment Data and Financial Information

All deposits and withdrawals on ck11 are processed via trusted Bangladesh mobile financial services including bKash, Nagad, Rocket, and Upay. ck11 does not store your full mobile wallet credentials or passwords. We retain only the minimum transactional data necessary for record-keeping, dispute resolution, and regulatory compliance — specifically, transaction reference numbers, transaction amounts, timestamps, and the last four digits or partial identifier of the wallet used.

Financial transaction data is retained for a minimum of five years from the date of the transaction to comply with applicable record-keeping requirements. This data is accessible only to authorised financial compliance and customer support staff at ck11, and is never shared with third parties except as required for payment processing or regulatory compliance as described in Section 4 of this Policy.

6. Cookies and Tracking Technologies

ck11 uses cookies and similar tracking technologies on the ck11.cam website to ensure the platform functions correctly and to improve your experience. The following categories of cookies are used:

• 1
  Strictly necessary cookies: these are essential for the platform to function and cannot be disabled. They include session authentication tokens that keep you logged in during your visit, security cookies that help detect and prevent fraud, and cookies that maintain your language and account preferences across page loads.
• 2
  Functional cookies: these remember your preferences such as language selection and display settings to provide a more personalised experience on return visits. These cookies do not track your activity across other websites.
• 3
  Analytics cookies: with your consent, ck11 may use anonymised analytics to understand aggregate platform usage patterns. These cookies do not collect personally identifiable information and the data is never linked back to your account. You may opt out of analytics cookies at any time by contacting support.

7. Data Retention

ck11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account plus five years after closure; financial transaction records are retained for a minimum of five years; customer support communications are retained for three years; technical log data (IP addresses, session data) is retained for 12 months unless retention is required for an ongoing fraud or security investigation.

When your personal data is no longer required, ck11 will securely delete or anonymise it. Where data is anonymised rather than deleted, it can no longer be used to identify you and may be retained indefinitely for aggregate statistical analysis to improve the platform.

8. Your Rights

As a ck11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact ck11 support using the email address in the footer of this page:

• 1
  Right of access: you may request a copy of all personal data ck11 holds about you. We will provide this within 30 days of receiving a valid request.
• 2
  Right of correction: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Account details such as your registered mobile number can also be updated directly through the account settings page after logging in.
• 3
  Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that some data cannot be deleted where retention is required by law (for example, financial transaction records).
• 4
  Right to restrict processing: in certain circumstances, for example where you contest the accuracy of data or object to processing based on legitimate interests, you may request that ck11 restrict processing of your data while the matter is being resolved.
• 5
  Right to object: you may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though ck11 may be required to continue processing where compelling legitimate grounds exist, such as fraud prevention.

9. Security Measures

ck11 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers; encrypted storage of sensitive account data at rest; role-based access controls ensuring only authorised staff can access player data; automated suspicious activity detection and real-time security alerts; regular security reviews of our platform infrastructure; and two-factor authentication options for player accounts.

While ck11 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ck11 will notify affected players without undue delay. Players are also responsible for keeping their own login credentials secure — use a strong, unique password for your ck11 account and do not share it with anyone.

10. Children's Privacy

ck11 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If ck11 discovers that personal data has been collected from a person under 21, we will delete that data immediately, close the associated account, and void any transactions made from that account. If you believe a person under 21 has registered a ck11 account, please contact us immediately using the email address in the footer.

11. Changes to This Privacy Policy

ck11 reserves the right to update or amend this Privacy Policy at any time. The most current version of this Policy will always be available on this page, with the effective date updated accordingly. Where we make material changes to how we process your personal data, we will notify registered players via the contact details held on their accounts. Your continued use of the ck11 platform following any update to this Policy constitutes your acceptance of the revised version. We recommend reviewing this Policy periodically.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ck11 holds about you, please contact our support team using the email address displayed in the footer of every page on this site. Our team is available 24/7 and aims to respond to all privacy-related enquiries within one Bangladesh Standard Time (BST, UTC+6) business day. For data deletion or access requests, please include your registered mobile number and clearly state the nature of your request so it can be prioritised and actioned promptly.